Shipping policy

Order Processing

Most in-stock orders are processed within 1–3 business days, excluding weekends and holidays. Processing may take longer during busy seasons, promotional periods, or times of high order volume.

Special-order or oversized items may require additional preparation time. We'll reach out if there's a significant delay.

Once an order has entered the fulfillment process, we may not be able to change or cancel it.

Shipping Rates and Delivery Estimates

Available shipping options, rates, and estimated delivery times are shown at checkout. Charges are based on destination, package dimensions, weight, and the delivery method you select.

A handling surcharge may apply to heavy or oversized items. If applicable, it will be shown at checkout before you complete your order.

Delivery estimates begin after your order has been processed and transferred to the carrier. Delays caused by weather, service disruptions, holidays, or other factors outside our control may affect your delivery date.

Free shipping offers, when available, may exclude heavy or oversized items, special orders, or certain destinations.

Local Pickup — Davis, CA

All bicycles must be picked up in store. We do not ship bikes — this ensures every bicycle is properly inspected and ready to ride when you take it home.

Local pickup is also available for other items. We're located at:

FreeWheeler Bicycle Co
703 2nd Street
Davis, CA

Please wait for a confirmation email before coming in — we want to make sure your order is ready. A photo ID and order confirmation may be required at pickup. Orders must be collected during regular store hours.

Order Tracking

When tracking information is available, we'll email it to the address on file. Please allow up to 24 hours for the carrier's system to reflect your shipment after you receive the notification.

Orders with multiple items may ship in separate packages and may have more than one tracking number.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order. If you catch an error, contact us right away — we can't guarantee changes once fulfillment has started. Additional shipping charges from an incorrect address may be your responsibility.

Damaged Packages or Products

Please inspect your shipment as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Hold onto the product, original packaging, shipping label, and all packing materials — we may need photos to file a carrier claim. Please don't use or discard a damaged product before contacting us.

Lost, Missing, or Delayed Packages

If tracking shows your package is delayed or hasn't moved in several days, please contact the carrier first — they often have more detail than tracking pages show. Reach out to us if you still need help.

If tracking shows a delivery but you can't locate the package, check around your delivery location, ask neighbors or building staff, and contact the carrier. Let us know promptly if the package still can't be found.

Refused and Undeliverable Shipments

Orders returned because they were refused, unclaimed, or had an incorrect address may be subject to return shipping charges and restocking fees. Original shipping charges are generally nonrefundable unless the return was due to our error.

International Shipping

International shipping availability and destinations are shown at checkout. International customers are responsible for any customs duties, taxes, brokerage fees, or import charges imposed by the destination country. Delivery times may vary, and customs processing can cause delays beyond our control.

Returns

Shipping an item back to us does not automatically qualify it for a refund. All returns are subject to our Return Policy, including eligibility requirements, time limits, and any applicable restocking fees. Unless an item arrived damaged, defective, or incorrect due to our error, original and return shipping charges are generally nonrefundable.